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Student Happiness Council

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The Student Happiness Council

In light of the initiative of the Ministry of Happiness and the launching of the National Programme for Happiness and Positivity, the Student Affairs at Al Falah University inaugurated the Student Happiness Council. This council was instituted to follow the program’s aims; to provide and ensure the happiness of citizens and communities and to establish positive and cheerful values as an integrated way of life amongst UAE society.

In the implementation of the Emirates Happiness Index initiative, which was carried out by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Board of Dubai, in order to measure the happiness of citizens and residents of Dubai, especially when dealing with its services. The idea of the Happiness Index was inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of UAE, and Ruler of Dubai -May Allah Bless Him- not only to make Dubai the smartest city in the world, but also the happiest city in the world.

 

The Student Happiness Council of Al-Falah University

The Student Happiness Council of Al-Falah University considers the happiness of students as one of the main priorities that AFU seeks to achieve through providing multiple services suggested and communicated by the Student Happiness Council based on reaching out to the students' community. 

 

Council Goals

  1. Learn about the services to be provided to students to ensure that the level of happiness of students is raised
  2. Identify activities and events that ensure that students are happy and work on organizing these events.
  3. Achieve the aspirations of students and achieve happiness for them.
  4. Provide student happiness services that provide students with all the support and assistance.
  5. Measure the happiness of students towards the services provided by the university.

 

Student Happiness Council Procedures

  1. The University shall establish the Student Happiness Council by the decision of the Board of Deans after the recommendation of the Dean of Student Affairs at the beginning of each academic year.
  2. The Council is responsible for the following tasks:
  • Find out how happy students are about the services offered to students at the university.
  • Make suggestions and recommendations that contribute to the happiness of students
  • Providing the information that students need and communicating with them
  • Providing activities that bring happiness to students.
  1. The Student Happiness Council consists of four student members who are appointed by a decision of the Deans' Council after being nominated by the Dean of Student Affairs.
  2. The Head of the Student Happiness Council is appointed by the members of the Council taking into consideration the recommendation of the Dean of Student Affairs.
  3. The Council appoints a secretary of student affairs. 
  4. The Student Happiness Council meets at least once a month and submits the minutes of the meeting to Student Affairs.
  5. The Council recommends the standards of happiness and the standards of happiness of students and issues the Happiness Charter of the Al Falah University.
  6. The recommendations of the Council shall be submitted to the President for approval in the Deans Council.

 

Procedures to Measure Students' Happiness

  1. The following happiness index criteria for The Al Falah University are adopted to measure them:
  • Easy Access to Any Service,
  • Staff Professionalism, 
  • Service Completion Speed,
  • Ease of Completion of Service,
  • Quality of Service Information,
  • Student Privacy,
  • Aesthetics of Service Delivery Site
  1. Students are happy about the services provided by the University through a special questionnaire designed for this purpose.
  2. Students' Affairs distribute the statements to the students manually or electronically through the website.
  3. Student Affairs collect information.
  4. The statements are sent to the Quality Assurance and Institutional Effectiveness Office, for analysis and release of results.
  5. The results are sent to the students' affairs for approval and reference in the annual report.

 

Complaints and Suggestion Procedures

  • Student Affairs announce the receival of complaints and suggestions regarding the services they provide
  • Student Affairs receives complaints and suggestions through the following means:
    • Complaints and Suggestions box
    • E-mail / Sau@afu.ac.ae
    • website / Afu.ac.ae
    • phone line for complaints and suggestions / 042338025
    • social media WhatsApp / 0554153815
    • Office of Student Affairs / Ground Floor. Office Number 013.
  • Student Affairs communicates with the concerned person who filed the complaint to identify and analyze the issue.
  • Student Affairs contacts the concerned person after owning a solution to the problem (results are documented on the complaints and suggestions form for each case.)
  • Documentation of cases is submitted to the President after compilation. 

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