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AL Falah University (AFU) encourages feedback on all aspects of University life. It recognizes students’ right to express opinions, dissatisfaction or make complaints about services provided by the university, and monitors the nature, progress, and outcome of complaints. Suggestions, complaints, comments, and expressions are of great concern and are analysed to identify problems and improve academic and other services. AFU recognizes that time is of great essence in dealing with student complaints.
Grievance is an allegation by an individual based on specific facts that there has been a misinterpretation, misapplication, discriminatory application. Grievance procedure does not apply to grading marks of a course.