Use your own computer or laptop, which has the following operating systems: Windows 7,8,10 or Mac OS 10 X 10 or higher. Windows 10S is not supported. Please make sure your computer is up to date with all the OS updates.
Make sure that your computer is working well before good time of the exam date, including its camera and microphone.
If you have minor Laptop problems, or of you cannot login the Moodle before the exam, please send an eTicket to https://afusupport.afu.ac.ae/eticket/ before 1 day at least from the date of the exam in order to resolve the issue in good/enough time before the final exams, If there is a major hardware problem (i.e. router), please consult an internet local server vendor (Etisalat / du) to fix the problem. If there is a major hardware problem, please consult a IT Local server vendor to fix the problem. ITC at Al Falah University can be contacted last at 04 2338100.
Sit on a place where you have the best Wi-Fi / Internet coverage.
Disconnect Xbox, Netflix, Nintendo, PlayStation, or any other streaming services from your network before you start your exam, running these services during exams will reduce the internet speed.
Do not use the headphone or Air pods during the exam and do not cover your eyes.
It is not allowed to use mobile phones, tablets or iPads during the exams.
Using Mobile phones orTablet devices to implement the exams is banned.
Create Quiet and comfortable environment for exam and make sure to attend individually.
Please do not login to Microsoft Teams during the exams.
Please do not contact with any instructors during the exams.
Make sure you prepare the laptop device and log in into the system at least (20) minutes prior to exam time
Accessing the exam is prohibited after (15) minutes from the exam’s starting time. Signing out from the exam is not allowed before (60) minutes from the starting time.
In case you were conducting your exam outside home, please make sure you connect to internet through your own data (4G).
DO NOT use your work Wi-Fi.
Make sure that you are facing the camera during the exam. Bearing in mind that the University is keen on the privacy of students regarding the videos recorded during the exam performance.
In case of violating the exam instructions, the university rules (Academic Misconduct) will be applied.
Make sure your computer is up to date with all the OS updates.
Your answers to each question will be auto saved, after moving onto the next questions.
If you see lockdown browser stuck on white page,” Required parameter missing” or not loading, immediately restart your computer and try again.
Use keyboard shortcut if you have multiple input languages configured in your computer, like most of you have Arabic and English added. Keyboard shortcut for Windows is [Alt] + [Shift] and for Mac it depends on your OS version. Test and confirm switching language works before you start the exam.
Please be seated in a brightly lit place with full face visible on camera, this is very important.